Promo Only MPE

Troubleshooting & FAQ

What is the Promo Only MPE Player?

The Promo Only MPE Player provides a convenient way to stream and download promotional music then burn CDs and export full quality, broadcast-ready files directly into your station’s playback system. This is a complimentary, invitation only service and there is absolutely no cost to you.

Why did I receive an email about the Promo Only MPE?

You have been registered to use this new service because you currently receive promotional CDs from one or more of the major record labels or you’ve been identified by one of the UMG labels as someone who should have access to this new service.

What is my username and password?

Your username to log into the Promo Only MPE Player and website is your email address registered with the system. Your password is provided in the original email you received along with your installation information. After logging in for the first time, it is recommended you change your password from the temporary one provided to something easier for you to remember. This can be done by going to the Options menu at the top of the Player window and choosing "Change Password."

I forgot my password, how do I retrieve it?

Simply enter your full registered email address in the “Forgot Your Password” box on the right hand side of this page and click send. Your password will be emailed to you immediately.

I click on a link in a new track notification email but the player doesn’t open. Why?

The Player may have been removed from your computer or damaged by another program. Simply click here to download and re-install the player. Even if you already have the application on your computer, re-installing the Player should ensure that clicking on the link in the email notifications will bring you directly to your available tracks. If further problems exist, please contact customer service at 1-866-927-7666.

Why can’t I view a track in the player for which I received a notification email?

This can occur if New Release Announcements are received by more than one email address, and those accounts are not merged. If some New Release Announcements are received at a different email account than the one currently used to log into the Player, the track will not appear.

To ensure that all your available tracks appear in the Player, regardless of what email account is used to login, all your existing Player accounts must be "merged". This is easily done by selecting My Account under the Options menu (at the top of the window) and clicking Email & Account Management.

We suggest that all your email addresses are entered and merged, regardless of whether they are currently associated with a Player account. That way if an email address gets added to a label’s list later on, new releases sent to that address will be available in the Player when you login.

Each email address submitted will need to be verified. Simply click on the link contained in the verification email sent to each address. Once each email is verified, you may login to the Player with any of the merged email address accounts. All tracks sent to any of your email accounts will now appear in the P layer. Please note: the password for the merged accounts will be the same as the primary account (i.e., the account in use when additional accounts were added and merged).

Once an account has been merged, it can only be unmerged with a phone call to Customer Support at 1-866-927-7666.

How do I change how often I receive new track email notifications (or stop receiving notifications)?

To choose how often you receive email notifications, select Email & Account Management in My Account (under the Options menu), and click on the link to “Set how often you receive new track notifications.” Here, you will have the option of receiving notification with each release (the default), weekly or never. Regardless of which option you pick, you will continue to be able to access new tracks in the Player as soon as they are made available by the labels and you can always change your selection in the future.

Can I change where the email notifications go?

Yes. Once you have merged email accounts, you can choose where you wish to receive new track notification from the email addresses that have been merged.

Select Email & Account Management in My Account, and click the link to "Choose the destination of your email notifications." (Note: this link will not be visible until you have merged accounts.) You will have the option of receiving emails at the address that a label has on file for you (the default) or having all emails sent to one or more addresses. If you select the latter option, each track notification will be sent to each email address next to a checked box.

For Example:
Under the default option, if Label A has user@emailA.com for your email address and Label B has user@emailB.com for you, each email from Label A will continue to be sent to user@emailA.com and each email from Label B will continue to be sent to user@emailB.com.

If you just check the box next to user@emailA.com, every subsequent email sent from Label A and Label B will be received at user@emailB.com.

If you check the boxes next to both email addresses, every subsequent email from Label A and Label B will be received at both user@emailA.com and user@emailB.com.

Where can I find help with the Promo Only MPE system?

You can get help by browsing this website or call Promo Only customer support toll-free at 1-866-927-7666 to speak to a live person Monday to Friday, 9:00 AM to 7:00 PM Eastern Time or toll-free at 1-877-552-7666 after 7:00 PM to 8:00 PM Eastern Time or by emailing service and support at mpesupport@promoonly.com.

How do I get signed up?

To get signed up on the Promo Only MPE system, contact your local record label representative, click the "Request an Account" button in the upper right of this page and fill out the form or contact Promo Only at mpesupport@promoonly.com or call toll-free at 1-866-927-7666 Monday to Friday, 9:00 AM to 7:00 PM Eastern Time or toll-free at 1-877-552-7666 after 7:00 PM to 8:00 PM Eastern Time.

Or you may also sign up via our online registration form.

How do I receive more information about Promo Only MPE?

To receive more information about Promo Only MPE send an email to mpeinfo@promoonly.com or contact Customer Support toll-free at 1-866-927-7666 Monday to Friday, 9:00 AM to 7:00 PM Eastern Time or toll-free at 1-877-552-7666 after 7:00 PM to 8:00 PM Eastern Time.

Where can I download ASPI layer?

You can download ASPI layer from Adaptec or Nero. ASPI is not required on Windows 2000 / XP, as it uses Windows' SPTI to communicate with the CD Writer.

How do I get tracks from the Promo Only MPE Player into my station’s MusicMaster for Windows system?

To make the synchronization process possible, there may need to be some initial set-up of your specific system for the data exchange with the Promo Only MPE software. The MusicMaster for Windows support team will be happy to assist you in this process. Call your designated Music Scheduling Consultant or 800-326-2609 for assistance.

How can I receive a press kit about Promo Only MPE?

A full press kit can be requested by contacting:

Liam Collopy
Account Director
LCO - Levine Communications Office
1180 S. Beverly Dr. # 301
Los Angeles, CA 90035
E. lcollopy@LCOonline.com
T. 310.300.0950 x 232
F. 310.300.0951
Check out our website at www.LCOonline.com